FURLO — Frequently Asked Questions
Do you deliver internationally?
Currently, FURLO primarily serves customers in the United States. Please check our Shipping Policy for the latest information regarding available delivery locations.
What is the status of my order?
After placing your order, you will receive an order confirmation by email. Once your order has been shipped, we will send you a shipping confirmation with tracking information so you can follow its progress.
Can I change my order?
If your order has not yet been processed or shipped, we may be able to make changes. Please contact our customer support team as soon as possible at info@shopvestra.com.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible. Please see our Cancellation and Refund Policy for full details.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking information. Simply follow the tracking link to view the latest delivery updates.
Can I change my delivery address after ordering?
If your order has not yet been processed or shipped, we may be able to update the delivery address. Contact us as soon as possible at info@shopvestra.com.
What is your return policy?
FURLO offers free returns within 14 days of delivery, subject to the conditions stated in our Return & Refund Policy. Please review the full policy before requesting a return.
How do I contact FURLO customer service?
You can contact us by email or telephone:
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Our customer support hours are Monday through Sunday, 08:00–18:00 CET.
How quickly will my order be shipped?
Orders are processed as quickly as possible. Once your order has been dispatched, you will receive an email with tracking information.
How long does delivery take?
Delivery times can vary depending on destination, carrier and order processing. Please refer to our Shipping Policy for the current estimated delivery times.
How much does shipping cost?
We offer fast & free shipping to the USA.
Which payment methods do you accept?
Available payment methods are displayed securely during checkout. Depending on availability, these may include major credit/debit cards and accelerated payment methods supported by our checkout.
Do I need an account to place an order?
No. You can complete your FURLO purchase as a guest.
Is it safe to provide my payment information?
Payments are processed through secure payment providers. FURLO does not require customers to send payment-card details directly to our customer service team.
Are you having problems with your order?
We’re here to help. Contact our customer support team:
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Is my personal information protected?
We take customer privacy seriously. Please review our Privacy Policy for information about how personal data is collected, used and protected.
Does FURLO offer a warranty?
Any applicable warranty information and conditions will be stated on the relevant product page or in our policies. If you have a question about your product, contact info@shopvestra.com.
Can I return or exchange an item?
Return requests must be made within 14 days of delivery and are subject to our Return & Refund Policy. Products should be returned in accordance with the conditions specified in that policy.
To request a return, contact info@shopvestra.com with your order number and our customer service team will provide the appropriate instructions.