PAYMENT & SECURITY
At FURLO, protecting our customers’ personal and payment information is important to us. We are committed to providing a secure and reliable checkout experience whenever you shop with us.
This Payment & Security Policy explains the payment methods available through our store and how payment information is handled.
Payment Methods
We offer a range of secure and convenient payment options at checkout.
Depending on your location and device, available payment methods may include:
Credit & Debit Cards
Visa
Mastercard
American Express
Discover
Diners Club
UnionPay
Digital Payment Methods
PayPal
Shop Pay
Apple Pay
Google Pay
The payment methods available for your order will be displayed during checkout.
Secure Payment Processing
Payments made through FURLO are processed through secure payment providers.
Payment information is transmitted using encrypted connections designed to protect sensitive information during the checkout process.
FURLO does not ask customers to provide full credit or debit card details through email, telephone, or customer support messages.
Payment Authorization
When you place an order, your chosen payment method will be authorized and processed through the payment provider available at checkout.
If your payment cannot be authorized, your order may not be successfully completed.
Please ensure that your billing and payment information is entered correctly before submitting your order.
Payment Currency
Prices displayed on our U.S. store are shown in U.S. dollars (USD) unless otherwise indicated.
The final amount payable will be displayed at checkout before you complete your purchase.
Payment Security
We take reasonable measures to help maintain a secure online shopping environment.
Our store and checkout use secure connections to help protect information transmitted between your browser and the services used to process your purchase.
Payment processing is handled through established payment providers according to the payment methods available at checkout.
While we take appropriate measures to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Personal Information
Personal information collected during your purchase is handled in accordance with our Privacy Policy.
We only use customer information as necessary to process orders, provide customer service, fulfil our obligations, and operate our store as described in our applicable policies.
For more information about how your personal information is collected and handled, please review our Privacy Policy.
Fraud Prevention
To help protect our customers and our business, certain orders may be subject to additional verification or security checks.
If additional information is required to verify an order, we may contact you using the contact information provided during checkout.
FURLO reserves the right to cancel or decline an order when payment cannot be verified or when there are reasonable concerns regarding unauthorized or fraudulent activity.
Changes to This Policy
We may update this Payment & Security Policy from time to time to reflect changes to our payment options, store operations, or applicable requirements.
Any updated version will be published on this page with the revised date.
Questions About Your Payment?
If you have a question about a payment, transaction, or order, please contact our customer support team.
FURLO
Operated by Vestra Home SL
Business address:
Calle Navia 27
Bailén-Miraflores
29010 Málaga, Spain
Registration number: 15376258
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Customer Support Hours
Monday – Sunday
08:00 – 18:00 CET
We aim to respond to customer enquiries within 24 hours.