PRIVACY POLICY
Last updated: September 27, 2026
At FURLO, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
FURLO is operated by Vestra Home SL, based in Spain.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
For the purposes of this Privacy Policy:
Brand / Website: FURLO
Company: Vestra Home SL
Business address: Calle Navia 27, Bailén-Miraflores, 29010 Málaga, Spain
Registration number: 15376258
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Where applicable, Vestra Home SL acts as the data controller responsible for determining how and why your personal information is processed.
2. INFORMATION WE COLLECT
Depending on how you interact with FURLO, we may collect the following categories of personal information.
Contact Information
This may include:
- First and last name
- Email address
- Telephone number
- Billing address
- Shipping address
- City, state, ZIP code, and country
Order Information
When you make or attempt to make a purchase, we may collect information relating to your transaction, including:
- Products purchased
- Order number
- Order value
- Billing and shipping information
- Order and fulfillment status
- Returns, refunds, and customer service history
Payment Information
Payments are processed through third-party payment providers.
FURLO does not require customers to provide complete payment-card information directly to our customer support team.
Payment providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and security requirements.
Account Information
If account functionality is available and you create an account, we may process information associated with that account, such as your name, email address, order history, and account preferences.
Customer Support Information
When you contact us, we may collect information including your name, email address, telephone number, order number, the content of your message, and any photographs, videos, or other information you voluntarily provide in connection with your request.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website or source
- Date and time of visits
- Website interactions
- Cookie and similar technology identifiers
This information can help us operate, secure, analyze, and improve our website.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process payments, returns, and refunds.
- Provide order confirmations and tracking information.
- Communicate with you about your order.
- Provide customer support.
- Detect and prevent fraudulent or unauthorized transactions.
- Maintain the security and functionality of our website.
- Analyze website performance and customer interactions.
- Improve our products, website, and customer experience.
- Maintain business and transaction records.
- Comply with legal, regulatory, tax, and accounting obligations.
- Establish, exercise, or defend legal claims.
- Send marketing communications where permitted and subject to applicable consent or opt-out requirements.
- Personalize or measure advertising where permitted by applicable law.
We will only process personal information where we have an appropriate legal basis when one is required.
4. EMAIL & MARKETING COMMUNICATIONS
If you subscribe to FURLO marketing communications, we may use your contact information to send you information about products, promotions, offers, or other FURLO news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.
Transactional communications relating to your purchases — such as order confirmations, shipping updates, security messages, or customer service communications — are not necessarily marketing communications and may still be sent when required to provide our services.
5. COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website, improve performance, prevent fraud, and support advertising and analytics where permitted.
Cookies may include:
Essential cookies — necessary for core website and checkout functionality.
Preference cookies — used to remember certain selections and preferences.
Analytics cookies — help us understand how visitors interact with the website.
Advertising cookies — may be used to measure advertising performance or provide more relevant advertising, subject to applicable consent and privacy requirements.
You may be able to manage certain cookies through your browser settings and, where provided, through the privacy or cookie controls available on our website.
Disabling certain cookies may affect website functionality.
6. ADVERTISING & ANALYTICS
We may use third-party analytics and advertising services to understand website activity, measure advertising performance, and improve our marketing.
Depending on the technologies enabled on our store, these providers may process information such as device identifiers, IP addresses, cookie identifiers, browsing activity, and interactions with our website.
Where required by applicable law, non-essential advertising or analytics technologies will be subject to the appropriate consent or opt-out mechanisms.
7. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to service providers and other third parties when reasonably necessary to operate FURLO.
These may include providers involved in:
- Website hosting and e-commerce infrastructure
- Payment processing
- Order fulfillment
- Shipping and logistics
- Customer support
- Email communications
- Analytics
- Advertising and marketing
- Fraud prevention
- Information technology and security
- Professional, accounting, or legal services
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, business, or others.
If FURLO or Vestra Home SL undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
8. INTERNATIONAL DATA TRANSFERS
FURLO serves customers in the United States, while Vestra Home SL is based in Spain.
Our service providers may also operate in different countries.
As a result, personal information may be processed or stored outside the country or state in which you live.
Where applicable law requires specific safeguards for international transfers of personal information, we will use appropriate mechanisms or safeguards required for those transfers.
9. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors including:
- The nature of the information
- Order and customer service requirements
- Tax and accounting requirements
- Fraud prevention
- Contractual obligations
- Legal and regulatory requirements
- The establishment or defense of legal claims
When personal information is no longer required, we may delete or anonymize it as appropriate.
10. DATA SECURITY
We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Customers should also take appropriate steps to protect their account credentials and devices.
11. PAYMENT SECURITY
Payments are processed using third-party payment services available through our checkout.
Payment providers are responsible for processing payment information in accordance with their applicable security and privacy requirements.
We will never ask you to send your complete credit or debit card details to our customer support email.
12. YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Request portability of certain personal information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
These rights are not absolute and may be subject to exceptions or verification requirements under applicable law.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
13. EUROPEAN PRIVACY RIGHTS
Because Vestra Home SL is established in Spain, certain processing activities may be subject to the General Data Protection Regulation (GDPR) and other applicable European or Spanish data protection requirements.
Where the GDPR applies, we process personal information on an appropriate legal basis, which may include:
- Performance of a contract
- Compliance with a legal obligation
- Our legitimate interests
- Your consent
Where applicable, individuals may have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
You may also have the right to lodge a complaint with an appropriate data protection supervisory authority.
14. U.S. PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on your state of residence and whether the relevant law applies to our business, these rights may include requesting:
- Access to certain personal information.
- Correction of inaccurate information.
- Deletion of certain information.
- A portable copy of certain information.
- Information regarding categories of personal information collected or disclosed.
- Opt-out from certain uses of personal information where applicable.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Requests can be submitted to:
We may need to verify your identity before processing your request.
15. CALIFORNIA PRIVACY
California residents may have specific rights under applicable California privacy laws.
Depending on which laws apply to FURLO and the particular processing activity, California residents may have rights concerning access, correction, deletion, disclosure, and certain sharing or use of personal information.
If our use of personal information constitutes a “sale” or “sharing” under applicable California law, any legally required opt-out mechanisms will be made available.
To submit a California privacy request, contact:
Please include sufficient information for us to identify and respond to your request.
16. DO NOT SELL OR SHARE MY PERSONAL INFORMATION
FURLO does not sell personal information for money.
However, certain advertising or analytics activities may potentially be considered “selling,” “sharing,” or targeted advertising under some U.S. state privacy laws even when no money is exchanged.
Where applicable, customers will be provided with the privacy choices required by law.
17. CHILDREN’S PRIVACY
FURLO is not intended for children to make purchases independently.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at info@shopvestra.com so that we can review the situation and take appropriate action.
18. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
Once you leave the FURLO website or interact with a third-party service, that third party’s privacy practices may apply.
We are not responsible for the privacy practices of independent third-party websites and encourage you to review their privacy policies.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, or applicable requirements.
When we update this policy, we will publish the revised version on this page and update the “Last updated” date where appropriate.
We encourage you to review this page periodically.
20. CONTACT US
For questions regarding this Privacy Policy or to submit a privacy-related request, please contact:
FURLO
Operated by Vestra Home SL
Business address:
Calle Navia 27
Bailén-Miraflores
29010 Málaga, Spain
Registration number: 15376258
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Customer Support Hours:
Monday – Sunday
08:00 – 18:00 CET
We aim to respond to customer enquiries within 24 hours.