TERMS & CONDITIONS
Last updated: September 27, 2026
1. Introduction
Welcome to FURLO.
FURLO is operated by Vestra Home SL, a company based in Spain.
These Terms and Conditions (“Terms”) govern your access to and use of the FURLO website, including purchases made through our online store and any related services we provide (collectively, the “Service”).
Our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies also form part of the terms governing your use of our Service.
By accessing our website or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree with these Terms, please do not use our Service.
2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase through our website.
By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.
3. Products & Services
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors, appearance, packaging, accessories, or other visual details may vary slightly from images displayed on our website due to screen settings, photography, manufacturing updates, or other reasonable variations.
We reserve the right to modify or discontinue products, specifications, or services where appropriate.
Product availability is subject to change.
4. Orders
When placing an order, you agree to provide current, complete, and accurate information, including your:
Name, billing information, shipping address, email address, telephone number, and other information reasonably required to process and deliver your order.
After placing an order, you may receive an order confirmation by email.
Receipt of an order confirmation does not prevent us from cancelling or refunding an order where there is a legitimate reason to do so, including payment failure, suspected fraud, stock unavailability, or an obvious pricing or listing error.
5. Prices
Product prices are displayed in U.S. dollars (USD) on our U.S. store unless otherwise stated.
We reserve the right to change prices at any time. Any price change will not retroactively affect an order already accepted except where required to correct an obvious error and permitted by applicable law.
The total amount payable will be displayed during checkout before you complete your purchase.
6. Payments
We may accept various payment methods through our checkout, including major credit and debit cards and supported digital payment methods.
Available payment options will be displayed at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
Payments may be processed by third-party payment providers.
For additional information, please review our Payment & Security Policy and Privacy Policy.
7. Shipping
FURLO currently ships to customers within the United States.
We offer free standard shipping on eligible U.S. orders.
Orders are generally processed within 1–2 business days, with estimated delivery typically taking approximately 5–7 business days after dispatch.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
For complete information regarding processing, tracking, delivery, and shipping conditions, please review our Shipping Policy.
8. Returns & Refunds
FURLO offers free returns within 14 days of delivery for eligible orders, subject to the conditions stated in our Return & Refund Policy.
To request a return, contact:
Products must satisfy the eligibility requirements stated in our Return & Refund Policy.
Approved refunds will be issued to the original payment method. After a refund has been issued, the time required for it to appear may depend on your bank or payment provider.
Please review our Return & Refund Policy for complete information before initiating a return.
9. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs or video showing the issue.
After reviewing your request, we will provide an appropriate solution in accordance with our policies and applicable law.
10. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We may be able to make changes or cancel an order if it has not yet entered processing or been dispatched.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Where applicable, you may request a return after delivery in accordance with our Return & Refund Policy.
11. Customer Accounts
You may be able to make purchases without creating an account.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for providing accurate and current information.
Please contact us if you believe your account has been accessed without authorization.
We reserve the right to restrict or suspend accounts involved in fraudulent, abusive, or unlawful activity, subject to applicable law.
12. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about FURLO products, promotions, or offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.
Transactional messages relating to orders, payments, shipping, returns, security, or customer support may still be sent where necessary to provide our services.
13. Promotions
From time to time, FURLO may offer promotions, discount codes, special offers, giveaways, or other promotional activities.
Additional terms may apply to a particular promotion.
Where promotion-specific terms conflict with these Terms, the specific promotional terms will apply to that promotion to the extent of the conflict.
Promotions may be modified or withdrawn where permitted by applicable law.
14. Acceptable Use
You agree not to use our website or Service:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe the rights or intellectual property of another person or organization.
- To transmit malicious software, viruses, or other harmful code.
- To interfere with the operation or security of our website.
- To attempt unauthorized access to our systems or accounts.
- To impersonate another person or entity.
- To submit fraudulent orders or payment information.
- To collect information about other users without authorization.
- To send spam or other unauthorized communications through our Service.
We may restrict access to our Service where reasonably necessary to protect our customers, website, business, or legal rights.
15. Intellectual Property
Unless otherwise stated, the content made available through the FURLO website — including text, graphics, branding, website design, photographs owned or licensed by us, and other original content — is owned by or licensed to Vestra Home SL and is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected FURLO content without appropriate authorization.
Third-party trademarks, logos, photographs, or other intellectual property remain the property of their respective owners.
16. Copyright & Intellectual Property Complaints
We respect the intellectual property rights of others.
If you believe that material available through our website infringes your copyright or other intellectual property rights, please contact:
Please provide sufficient information to identify the protected work, the allegedly infringing material, and your contact information.
We will review legitimate complaints and take appropriate action where required.
17. Product Use
FURLO products should be used only for their intended purpose and in accordance with the instructions supplied with the product.
Pet grooming should always be performed responsibly and with appropriate supervision.
Results may vary depending on factors such as the pet’s breed, coat type, size, temperament, grooming routine, and product usage.
Information provided through our website does not constitute veterinary advice.
If you have concerns regarding your pet’s health or whether a grooming procedure is appropriate, consult a qualified veterinary professional.
18. Third-Party Services & Links
Our website may contain links to or integrations with third-party websites, payment providers, carriers, platforms, or other services.
These third-party services operate independently and may have their own terms and privacy policies.
FURLO is not responsible for the content or practices of independent third-party websites or services, except where responsibility cannot lawfully be excluded.
19. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the Service will always be uninterrupted, error-free, or available.
We may temporarily restrict or modify access for maintenance, security, technical updates, or other operational reasons.
20. Errors & Inaccuracies
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors and update information where appropriate.
Nothing in this section affects rights that cannot legally be excluded or limited.
21. Disclaimer
Our website and its general informational content are provided on an “as available” basis to the extent permitted by applicable law.
We do not guarantee that all information will always be error-free, complete, or current.
Nothing in these Terms is intended to exclude any warranties, rights, or remedies that cannot legally be excluded under applicable law.
Please review our separate Disclaimer for additional information.
22. Limitation of Liability
To the fullest extent permitted by applicable law, Vestra Home SL and FURLO will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to limit mandatory consumer rights.
23. Privacy
Your use of our website is also subject to our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you interact with FURLO.
24. Fraud Prevention
We reserve the right to review, hold, refuse, or cancel orders where we reasonably suspect fraud, unauthorized payment activity, misuse of promotional offers, or other unlawful activity.
Additional verification may be requested where reasonably necessary to protect customers and our business.
25. Governing Law
These Terms and Conditions are governed by the laws of Spain, without prejudice to any mandatory consumer protections or other rights that may apply to customers under applicable law.
Because FURLO sells to customers in the United States, certain U.S. federal or state laws may also apply depending on the circumstances.
Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be waived.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
27. Waiver
Failure by FURLO or Vestra Home SL to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other right.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, business practices, or applicable requirements.
The updated Terms will be published on this page together with a revised “Last updated” date.
Changes will apply prospectively except where otherwise required or permitted by law.
29. Contact Us
If you have questions about these Terms and Conditions, your order, or our Service, please contact us.
FURLO
Operated by Vestra Home SL
Registered business name: Vestra Home SL
Business address: Calle Navia 27, Bailén-Miraflores, 29010 Málaga, Spain
Registration number: 15376258
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Customer Support Hours
Monday – Sunday
08:00 – 18:00 CET
We aim to respond to customer enquiries within 24 hours.