SHIPPING POLICY
Last updated: September 27, 2026
At FURLO, we aim to make every order simple, transparent, and reliable from the moment you complete your purchase until your package arrives at your door.
This Shipping Policy applies to orders placed through FURLO and delivered within the United States only.
Shipping Destination
FURLO currently ships exclusively to customers within the United States.
At this time, we do not offer shipping to other countries through our online store.
Order Processing
Orders are typically processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Time
Our estimated delivery time is:
5–7 business days
Most FURLO orders are delivered within approximately 7 business days after dispatch.
Delivery times are estimates rather than guaranteed delivery dates. Occasionally, circumstances outside our control — including carrier delays, severe weather, high-volume periods, or other logistical disruptions — may affect delivery.
If your order has not arrived within the expected delivery window, please contact our customer support team and we will assist you.
Fast & Free Shipping to the USA
FURLO provides:
FAST & FREE SHIPPING TO THE USA
Standard shipping is free on all orders, with no minimum purchase amount required.
The shipping cost displayed for standard delivery at checkout will therefore be $0.00.
Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking information.
Tracking information may take some time to update after the carrier receives the package.
If you have not received tracking information after your order has been processed, please contact us at info@shopvestra.com.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
Name
Street address
Apartment or unit number, if applicable
City
State
ZIP code
Contact information
If you notice an error after placing your order, contact us as soon as possible at info@shopvestra.com.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped.
Once an order has been dispatched, we may no longer be able to change its delivery address.
Incorrect or Incomplete Addresses
FURLO cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.
If a package cannot be delivered because of an incorrect or incomplete address and is returned or otherwise requires another delivery attempt, additional shipping costs may apply before the order can be shipped again.
Please verify your shipping information before completing checkout.
Failed Delivery Attempts
Customers are responsible for ensuring that their order can be delivered to the shipping address provided during checkout.
If a delivery fails due to circumstances attributable to the recipient — such as an incorrect address or repeated unsuccessful delivery attempts — please contact us so we can review the available options with the carrier.
Additional costs may apply if a new shipment is required.
Delayed Orders
Although most orders arrive within the estimated delivery window, occasional delays can occur.
If the estimated delivery period has passed and your package has not arrived, please:
- Review the tracking information provided by the carrier.
- Check that the delivery address on your order is correct.
- Contact our customer support team if you require further assistance.
We will review the available tracking information and assist you in investigating the shipment.
Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us at info@shopvestra.com.
Our customer support team will review the shipment information and, where appropriate, contact the carrier to investigate the delivery.
Please include your order number when contacting us so we can locate your order quickly.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend first checking:
Your mailbox and usual delivery areas
Around the entrance to your property
With other members of your household
With neighbors, building reception, or property management where applicable
If you still cannot locate your package, please contact our customer support team so we can assist you in reviewing the delivery information.
Customs, Duties and Import Charges
Orders are delivered to customers within the United States.
Any customs, duties, import taxes, or similar charges applicable to a shipment will depend on the shipping arrangement and applicable regulations.
FURLO will not state that customers will never incur additional import charges unless the shipping method used for the order guarantees this.
For questions regarding charges applicable to your order, please contact us before purchasing at info@shopvestra.com.
Order Changes
If you need to change information associated with your order, please contact us as soon as possible.
We may be able to make changes while an order is still being processed.
Once an order has been processed or dispatched, changes may no longer be possible.
Order Cancellations
If you wish to cancel an order, contact our customer support team as soon as possible.
If the order has not yet entered processing or been dispatched, we will review whether cancellation is still possible.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In that situation, our Return & Refund Policy will apply after delivery where applicable.
Returns
FURLO offers free returns within 14 days of delivery, subject to the eligibility requirements and conditions stated in our Return & Refund Policy.
For complete information regarding returns, refunds, eligibility, and the return process, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order, our customer support team is available to help.
FURLO
Operated by Vestra Home SL
Registered business name: Vestra Home SL
Business address: Calle Navia 27, Bailén-Miraflores, 29010 Málaga, Spain
Registration number: 15376258
Email: info@shopvestra.com
Telephone: (+34) 675 608 821
Customer Support Hours
Monday – Sunday
08:00 – 18:00 CET
We aim to respond to customer enquiries within 24 hours.